L2 Support Technician
Evolvice is a German nearshore service provider with branches in Egypt, Ukraine, Portugal and KSA. Founded in 2012, Evolvice has a strong technical background and business domain knowledge, combining software engineering and Agile methodology, leading its’ clients' path to digital transformation. Headquartered in the heart of the automobile industry, Stuttgart (Germany), our expertise stretches from automotive, healthcare, travel, financial, governmental, and insurance to manufacturing industries.
Our team is over 50 people including web (C#/.NET, Java, JS) & mobile (iOS/Android/Ionic) developers together with business analysts, project managers, QA, and support staff. Our corporate culture is characterized by agile processes, autonomous teams without hierarchies, as well as openness and transparency – both internally and with our clients. Currently, we are searching for L2 Support Technician to join the big team of professionals. We are looking for an active, responsive, and devoted person
Project - application for booking places for trailers in Europe. There are mobile and web versions of the product. Now the development phase is active.
Full technology stack on the project - Laravel, PostgreSQL, RabbitMQ, ReactJS, VueJS, NextJS, WebSocket, Nginx, Docker.
Your Mission:
- Troubleshoot, diagnose, and resolve escalated technical support tickets from Level 1 technicians.
- Analyze server logs, application errors, and network issues to identify root causes.
- Implement solutions to restore functionality and optimize performance.
- Provide technical guidance and support to end-users on complex issues.
- Document all troubleshooting steps and resolutions for future reference.
- Stay up-to-date on the latest technologies and industry best practices.
- Escalate unresolved issues to senior technicians when necessary.
- Maintain a positive and professional demeanor while interacting with customers.
Your Profile:
- A minimum of 3+ years of experience in a technical support role, preferably in an L2 or similar capacity.
- Proven experience troubleshooting server, application, security, and network issues.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, etc.).
- Experience with server administration (Windows Server, Linux, etc.) is a plus.
- Working knowledge of common network security best practices.
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Excellent time management and organizational skills.
We Offer:
- Financial stability.
- Interesting and challenging projects within professional self-managed teams.
- Friendly team and a comfortable working environment.
- Flexible schedule (8 —10 AM start) with the possibility to work assigned hours and/or adjust work schedule as requested by the manager.
- 21 working days paid vacation.
- Social insurance & Health insurance.
- Paid sick leave.
- English and German language classes.
Why Work With Us:
We work as a self-driven team without complex management structures. Our teams make independent decisions without recommendations from the client. We nurture an open, transparent environment where we all enjoy our work.